Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Depending on the shipping method selected, your order could take 1-5 working days. We do aim to dispatch our orders within 24 hours so that you receive the best possible service from us.
My Account > Login / Register > Create New Account or Login.
Once we have completed your order you will receive an e-mail stating we have completed your order a few minutes later you will receive a second email with tracking details or a link to track the order directly.
No, we will not store any card information on file. If you do choose “Save my card for future purchases” your information will not be shared with staff this is stored in are payment gateway, that is completely encrypted.
We ship worldwide, we also use multiple couriers to ensure you receive you order as soon as possible. If there is an issue with the delivery postcode or address at checkout, please contact us as we are aware that some postcode areas are not being registered.
Depending on the order size, we do aim to ship all items in the same box, but sometimes this is not possible as we have multiple different sizes and shapes, but rest assured we use the one courier for these issues and they will deliver them all at once.
If you need to swap an item
Returns and Exchanges
We offer 30 Days returns, The products you are going to return must have all the barcodes, tags and original packaging with them.
You can return the products only if you have a reasonable excuse. Either directly returning to the stores or request for a return online.
If you have received the wrong order, please contact us so that we can get this issue sorted for you as soon as possible.
If you was received damaged, please contact us so that we can get this issue sorted for you as soon as possible.
Please visit the contact us page, Live Chat is available through the contact us page only. If one of our lovely team is available they will be able to assist further on any quires you may have, if they are not available they are to busy helping other clients so please check back soon if that issue arises.
If you have entered the wrong shipping address, we strongly recommended you call us on 02890605058 and inform our team as soon as possible as we aim to dispatch our orders within 24 hours.
Yes, you can do this from my account page.
Yes, we are working on a pre-order for website orders, at this time we do this by phone call or email.