Depending on the shipping method selected, your order could take 1-5 working days. We do aim to dispatch our orders within 24 hours so that you receive the best possible service from us.

We offer 14 Days returns, The products you are going to return must have all the barcodes, tags and original packaging with them.

You can return the products only if you have a reasonable excuse. Either directly returning to the stores or request for a return online.

If your address need’s updated or any information needing updated please go to my account page on Toner Dampproofing Supplies Ltd, No Hydro or Toner Damp Proofing Ltd and update information, make sure to save.

Once we have completed your order you will receive an e-mail stating we have completed your order a few minutes later you will receive a second email with tracking details or a link to track the order directly.  

Please visit the contact us page, Live Chat is available through the contact us page only. If one of our lovely team is available they will be able to assist further on any quires you may have, if they are not available they are to busy helping other clients so please check back soon if that issue arises. 

If you have entered the wrong shipping address, we strongly recommended you call us on +44 28 9002 6806 and inform our team as soon as possible as we aim to dispatch our orders within 24 hours. 

We ship worldwide, we also use multiple couriers to ensure you receive you order as soon as possible. If there is an issue with the delivery postcode or address at checkout, please contact us as we are aware that some postcode areas are not being registered.

Depending on the order size, we do aim to ship all items in the same box, but sometimes this is not possible as we have multiple different sizes and shapes, but rest assured we use the one courier for these issues and they will deliver them all at once.