Toner Dampproofing Supplies Ltd (UK) Accessibility Policy
Summary
Toner Dampproofing Supplies Ltd (UK) is committed to making its website accessible to as many people as possible and to meeting the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever we reasonably can. You can use our website with a keyboard, screen reader and a range of assistive technologies. If you experience any accessibility barriers or need information in an alternative format, you can contact us by email at [email protected] or by telephone on +44 28 9002 6806.
1. Introduction
At Toner Dampproofing Supplies Ltd (UK), we are dedicated to providing a website that is accessible and user-friendly for everyone, including people with disabilities. We understand the importance of digital accessibility and are committed to ensuring that our website can be used by the widest possible audience, regardless of technology, location or ability.
2. Scope of this Statement
This accessibility statement applies to the Toner Dampproofing Supplies Ltd (UK) website at https://tonerdampproofingsupplies.co.uk. It covers all public-facing web pages on this domain and most of the downloadable content that we publish.
The statement does not currently cover third-party platforms, services or content that we link to but do not control, such as some payment services, map providers, embedded widgets and video platforms. For these services, we seek to work with providers who support accessibility and we encourage accessible solutions wherever possible.
3. Key Commitments
We are committed to designing, developing and maintaining our website in line with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. We monitor accessibility on an ongoing basis, make improvements over time and provide staff involved in content and development with training and guidance on accessibility standards and best practice. We also commit to responding promptly and thoughtfully to feedback from users about accessibility, and to making reasonable adjustments where we can. We work with a local website design & development agency to implement most changes on our website, in June 2025 we extended our contract for a further 5 years.
Where it is feasible to do so, we aim to go beyond minimum requirements and adopt emerging best practice in accessible design and development.
4. Accessibility Audits
We carry out regular accessibility audits using a combination of automated tools and manual testing. These audits help us identify potential barriers, monitor our ongoing conformance with WCAG 2.1 AA and prioritise changes that will improve the user experience. Findings are documented and actions are tracked through to completion as part of our continuous improvement process.
5. Using the Website
At Toner Dampproofing Supplies Ltd (UK), our aim is to provide an accessible, consistent and seamless online experience for all visitors. We have introduced a range of features to support this, particularly for users who rely on keyboard navigation and assistive technologies.
5.1 Keyboard Navigation
Our website is designed to be fully usable with a keyboard. We provide prominent “Skip to content” links at the beginning of each page so that users can quickly bypass repeated navigation and reach the main content. The tab order has been structured to follow a logical and predictable sequence, and we ensure that the element currently in focus is clearly highlighted so users can always see where they are on the page. The site logo functions as a link back to the home page, providing an easy way to return to the starting point at any time. A site search feature and a sitemap are also available to help users locate information quickly, and page titles are written to be descriptive, front-loaded with key information and reflective of the content on each page.
5.2 Screen Reader Navigation
For people who use screen readers, pages are structured with clear and hierarchical headings to reflect the content and layout. This allows users to navigate quickly between sections and understand how information is organised. Links are worded in a way that makes sense even when read out of context, so that users can understand where activating a link will take them. Forms are built with properly associated labels and a logical tab order, making it easier to enter information and move between fields using assistive technologies.
Where appropriate, we use ARIA (Accessible Rich Internet Applications) attributes to improve access to dynamic elements such as accordions, modals and other interactive components. ARIA landmarks are used to identify key regions of a page, such as navigation, main content and footers, which helps screen reader users move efficiently through content. We also manage focus behaviour carefully; for example, when a modal dialog opens, keyboard focus moves into the dialog, and when it closes, focus is returned to a sensible place.
5.3 Changing Colour and Font of the Display
Our website does not currently offer a built-in mechanism for changing colour schemes or fonts; however, most modern web browsers allow users to adjust text size, colours, fonts, contrast and other visual aspects of how websites are displayed. These options are usually found in the browser’s settings, preferences or accessibility sections and can be supplemented with extensions or add-ons that further customise website appearance. If you are unsure how to adjust your browser to improve readability, our team will do its best to point you towards helpful guidance or resources.
6. Forms and Tables
We recognise the importance of making forms and tables accessible to all users, including those with disabilities.
6.1 Forms
Form fields are clearly and consistently labelled so that users, including those using screen readers, can understand what information is being requested. Where it is helpful, we group related form fields using field-sets and legends, which provide additional context and support comprehension. Forms are designed with accessible error handling: if there is a problem with the information entered, the error is clearly identified and explained, and required fields are marked in a way that is easy to see and understand. Wherever possible, we provide guidance to help users correct errors and successfully submit forms.
6.2 Tables
We avoid using tables purely for layout. When a table is necessary to present data, we structure it with appropriate headers, and where helpful, captions or summaries so that users of assistive technologies can understand how information is organised and how rows and columns relate to each other. This approach helps ensure that data tables are as clear and usable as possible.
7. Imagery and Media
7.1 Images
Images used to convey information include meaningful alternative text that describes the content or purpose of the image. This alt text enables people using screen readers to understand the role of the image in the context of the page. Images that are purely decorative and do not add information use empty alt attributes so that screen readers skip them and do not introduce unnecessary noise.
7.2 Media Content
Where we provide audio or video content, it is typically delivered through third-party platforms that offer accessible media players. We configure media so that it does not autoplay, giving users control over when playback begins. Where possible, we aim to provide captions, transcripts and, where needed, audio descriptions so that audiovisual content can be accessed by people with different needs, including those who are Deaf, hard of hearing, blind or have low vision. If you encounter media content that you cannot access, please contact us so that we can provide the information in an alternative way.
8. Links, New Windows and Layers
We aim to make the behaviour of links clear and predictable. As a general rule, links to other pages on our site or to external websites open in the same browser window or tab, helping users maintain a clear sense of where they are. In some cases, a link may open a new window or tab or trigger a modal window or other overlay. Where a new window or tab is opened, we indicate this either in the visible link text or through accessible off-screen text so that screen reader users are informed. Links to downloadable documents include the file type and, where possible, the file size (for example “Application Form (PDF, 1.7 MB)”) so that users know what to expect before they activate the link.
Some functionality on the site uses layers such as modal dialogs. These are built to manage focus appropriately so that keyboard users can move into and out of the layer, operate controls and return to the underlying content without losing their place. Users can also choose to open links in new windows or tabs using their browser’s standard controls and keyboard shortcuts.
9. Accessibility Guidelines
Our goal is to develop and maintain our website in line with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines cover many aspects of accessibility, including colour contrast between text and background, keyboard accessibility, clear headings and labels, alternatives for non-text content and avoiding content or effects that may cause seizures or physical reactions.
We treat WCAG 2.1 AA as a core benchmark for accessible design and development and, where feasible, we aim to go beyond these requirements. We also monitor developments towards WCAG 2.2 and other emerging best practices so that we can continue to improve the accessibility of our website over time.
We recognise that technology and standards evolve. For this reason, we periodically review both our website and this policy to keep pace with changing expectations and new opportunities to improve accessibility.
10. Assistive Technologies Compatibility
We understand that many people rely on assistive technologies to access digital content. Our website has been tested with commonly used tools, including screen readers such as JAWS and VoiceOver, screen magnifiers such as ZoomText and speech recognition software such as Dragon NaturallySpeaking.
We aim for broad compatibility, but the experience may vary depending on the software, version, operating system, browser and individual configuration you use. If you encounter problems when using assistive technologies on our site, we welcome your feedback so that we can investigate and, where possible, resolve them.
11. Browser Compatibility
Our website is designed to work with current versions of major browsers, including Microsoft Edge, Mozilla Firefox, Apple Safari and Google Chrome, on both desktop and mobile devices. In many cases, older versions of these browsers will still display content, but certain advanced features may not be available or may not function as intended. For security reasons and for the best user experience, we recommend using the latest version of your preferred browser.
12. Web Standards and Technologies
We develop our website in line with W3C web standards. Content is structured using HTML5 and styled with CSS, and we use JavaScript and ARIA attributes to enhance interactivity and accessibility where appropriate.
The site is designed to degrade gracefully in older browsers, which means that while some advanced features may not be available, the core content and main functionality should remain accessible. The website is generally usable with JavaScript disabled, although some interactive components may not work fully without it.
13. Responsive Design
Our website uses responsive design so that it can be used comfortably on a wide range of devices, from desktop and laptop computers to tablets and smartphones. Layouts adapt to different screen sizes so that text remains legible and horizontal scrolling is minimised. Interactive elements, such as buttons and links, are designed to be large enough and spaced appropriately so they can be tapped easily on touchscreens. We test the site on a variety of device types and screen sizes and will continue to review compatibility as new devices become available.
14. Accessibility Limitations (Known Issues)
Although we aim to make every part of our website accessible, we are aware of some limitations. Some video content relies on third-party players where certain controls, captions or accessibility features are provided by external platforms and may not fully meet our standards. We provide transcripts where we can and continue to work with suppliers to improve accessibility.
Some older documents, particularly legacy PDFs or Office files, may not be fully accessible. If you need one of these documents in an alternative format, please contact us and we will do our best to help. In addition, some interactive tools and embedded content, such as maps or third-party widgets, are supplied by external providers and may not be fully operable with assistive technologies.
We are actively working to address these issues as part of our ongoing improvement work and welcome reports of any specific barriers you encounter.
15. User Involvement
We involve users with disabilities in testing and reviewing parts of our website. Their feedback helps us identify real-world barriers that may not be apparent through automated testing alone, prioritise improvements that have the greatest impact and ensure that new features are designed with a broad range of user needs in mind. We are grateful to anyone who shares their experiences with us and helps shape our accessibility work.
16. Independent Verification
We work with an independent website design and development agency to support our accessibility efforts. This agency helps us by carrying out accessibility audits and usability testing, advising on improvements and best practice, and supporting us where we seek independent assurance of our accessibility measures. We may also work with third-party verifiers or specialists to review our approach and validate progress.
17. Legal Information
Toner Dampproofing Supplies Ltd (UK) regularly reviews its practices in light of relevant accessibility and equality legislation and standards. We refer to the principles of the UK Equality Act 2010, which protects disabled individuals from discrimination and promotes equal access to services, including digital services. We also draw on the BS 8878:2010 Web Accessibility Code of Practice published by the British Standards Institution, which provides a framework for embedding accessibility considerations throughout a website’s lifecycle.
Where we reference UK legislation or standards, we do so to align with best practice across our wider group. We also take into account relevant Irish and EU accessibility and equality legislation where applicable. We are committed to making reasonable adjustments and accommodations to ensure that disabled individuals have equal access to our services and content.
18. Feedback, Assistance and Alternative Formats
We welcome feedback about the accessibility of our website. If you encounter barriers, need information in a different format or have suggestions about how we can improve, we encourage you to contact us.
If you need information published on this website in an alternative format, such as large print, braille, easy-read, audio or a different electronic format, please tell us which page or document you are referring to, the format you need and your name and contact details. We will review your request and aim to respond within a reasonable timeframe, generally within fourteen working days, to let you know how we can help.
When you contact us about an accessibility issue, we will acknowledge your message within a reasonable period, investigate the issue and, where possible, explain what action we are taking and when we expect to resolve it. If you are not satisfied with our response, you can ask for your feedback to be reviewed by a senior member of our team. We keep a record of accessibility feedback and use it to inform future improvements.
19. Conformance Date and Review
This accessibility statement for Toner Dampproofing Supplies Ltd (UK) was last updated on 5th December 2025. We are committed to reviewing and updating our accessibility practices regularly. We aim to reassess key user journeys and update this statement at least once a year, or sooner if we make significant changes to the website. Our next planned review will take place no later than 5th December 2026.
20. Resources
If you would like to learn more about web accessibility and related legislation, you may find it helpful to visit resources provided by organisations such as the W3C Web Accessibility Initiative (including the WCAG 2.1 guidelines and supporting materials), the World Wide Web Consortium (W3C) on web standards, national equality and accessibility bodies, the BBC’s accessibility resources, the Centre for Excellence in Universal Design and the accessibility support pages provided by Apple, Google and Microsoft. These companies are offered for general information only and Toner Dampproofing Supplies Ltd (UK) is not responsible for the content of external websites.
21. Contacting Us
If you have suggestions for improvements, need information in an alternative format or experience any difficulties accessing our website, you can contact us by email at [email protected] or by telephone on +44 28 9002 6806. We value your feedback and will use it to improve the accessibility and usability of our website for everyone.