Contact Us
Our Technical Team Is Ready To Answer Any Technical Question Or Assist With Orders
Making contact with Toner Dampproofing Supplies Ltd (UK) is simple, you can fill out the form at the bottom of this page, call us directly, or visit our office in person. You’ll find all of these details and a map to help guide you below.
Call Our Team
+44 28 9002 6806
Visit Our Office & Store
Unit 20A Work West Enterprise Centre, 301 Glen Rd, Belfast, BT11 8BU
Frequently Asked Questions
How can I contact technical support?
You can reach us via email at [email protected], by phone at +44 28 9002 6806, or by using the contact form above. Our team is available during business hours to help you.
What is your opening hours?
Our technical support team is available: Monday – Thursday: 08:30 am – 04:30 pm, Friday: 08:30 am – 03:30 pm. We are closed weekends and bank holidays.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking details. You can visit the “Track Your Order“page, you can track your order here in 2 different ways by entering your order number and email address or by entering your tracking number received via email.
Can I change or cancel my order?
If your order has not yet been dispatched, we may be able to modify or cancel it. Please contact us as soon as possible to check if changes can be made.
What should I do if I received the wrong or damaged item?
If you receive an incorrect or damaged item, please contact us immediately with your order number and photos of the item. We will resolve the issue as quickly as possible.
Do you offer bulk discounts or trade accounts?
Yes! We offer trade accounts and bulk discounts for businesses and contractors. Contact us to find out more about how to set up a trade account.
What is your return and refund policy?
We accept returns within 14 days of purchase, provided the item is unused and in its original packaging. Please visit our Returns & Refunds policy for full details.
Do you offer international shipping?
We currently ship internationally. If you are outside our shipping area via the checkout page, please contact us to discuss possible delivery options.
How long does delivery take?
Standard delivery takes approximately 2 business days from day of dispatch. Next-day and express shipping options are available at checkout.
How can I get technical advice about your products?
Our team is happy to provide expert technical advice! You can contact us via phone or email, or visit our Help Centre for product guides and FAQs.
What do I do if I entered an incorrect shipping address?
If you have entered the wrong shipping address, we strongly recommended you call us on +44 28 9002 6806 as soon as possible and inform our team as soon as possible as we aim to dispatch our orders within 24 hours.
Will my items come in one package?
Depending on the order size, we do aim to ship all items in the same box, but sometimes this is not possible as we have multiple different sizes and shapes, but rest assured we use the one courier for these issues and they will deliver them all at once.