Toner Dampproofing Supplies Ltd (UK) Delivery Policy
Introduction
At Toner Dampproofing Supplies Ltd (UK), we are committed to providing a reliable and efficient delivery service to ensure your orders reach you in a timely manner. Whether you are ordering within Northern Ireland, Republic of Ireland, UK, and Europe, we offer a range of delivery options tailored to your needs.
This Delivery Policy outlines our shipping rates, estimated delivery times, free delivery offers, and important information regarding heavy or oversized items, order tracking, and returns. Our goal is to provide clear and transparent details so you can shop with confidence, knowing exactly what to expect when it comes to shipping costs and delivery timelines.
Please review the sections below for specific information regarding your location and delivery requirements. If you have any questions or need a custom shipping quote, feel free to contact us.
Shipping Rates
Northern Ireland
Standard Delivery: A fee of £4.65 per parcel (excluding VAT) applies for deliveries within Northern Ireland.
Saturday Delivery: Saturday delivery is available at a cost of £15.75 per consignment.
Republic of Ireland (ROI)
Next-Day Delivery: Next-day delivery to the Republic of Ireland costs £7.50 per parcel (excluding VAT).
Saturday Delivery: Saturday delivery to the Republic of Ireland is available for £18.50 per consignment.
United Kingdom
2-Day Delivery: Standard two-day delivery to the UK Mainland is priced at £8.50 per parcel (excluding VAT).
Next-Day Air Delivery: Next-day air delivery for parcels weighing up to 1kg costs £29.76 per parcel, with an additional charge of £1.53 per kilogram for parcels exceeding 1kg (excluding VAT).
Europe
Delivery Charges: Shipping rates to European countries vary based on the destination. Prices start at £22.78 for parcels weighing up to 5kg. Additional weight is charged at a rate of £1.14–£1.64 per kilogram, depending on the country.
Customs Responsibilities: For all international deliveries, the recipient is responsible for paying any customs duties, taxes, or fees that may apply. These costs are not included in the shipping charges. Customers should review their country’s import policies before placing an order.
Free Delivery Offers
Northern Ireland and ROI
Free delivery is available for online orders exceeding £1,500 (excluding VAT).
This offer excludes heavy or oversized items, which may incur additional charges.
UK Mainland
Free delivery is provided for orders over £1,500 (excluding VAT).
Heavy or oversized items do not qualify for this offer. Any applicable charges for such items will be displayed during checkout.
Heavy and Oversized Items
Items that exceed 30kg in weight or have large dimensions may be subject to additional shipping charges.
All applicable fees for heavy or oversized items will be clearly displayed at checkout before completing your order.
Delivery Times
Same-Day Dispatch
Orders placed before 11:00 am (Monday to Friday) will be dispatched on the same day, provided the items are in stock.
Standard Delivery
Standard delivery times typically range from 1 to 5 working days, depending on the destination of the order.
Timed Delivery Options
Customers may request specific timed delivery services, such as delivery before 12:00 pm or 10:00 am, additional charges may apply for these services.
Important Note: While we make every effort to ensure timely deliveries, we are not liable for delays caused by circumstances beyond our control, such as extreme weather conditions, courier strikes, damages, courier delays or customs processing. In such cases, we will inform customers as via a banner on our website.
Shipping Areas
Regular Shipping Destinations
We deliver to the following locations:
- Northern Ireland and the Republic of Ireland.
- UK Mainland, including the Scottish Highlands, Isle of Wight, Isle of Man, and Channel Islands (additional charges may apply).
- Selected European countries with estimated transit times of 6 to 8 working days.
Special Requests for Other Locations
For destinations not listed above, please contact us for a tailored shipping quote.
Environmental Commitment
We are dedicated to reducing our environmental impact by consolidating shipments whenever possible and offering eco-friendly packaging options. Customers interested in sustainable delivery practices can contact us at checkout for more information.
Order Tracking
All orders are dispatched through traceable courier services.
Once your parcel has been shipped, you will receive a tracking number via email to monitor its progress in real time.
Damages and Returns
Reporting Damaged Goods
If your delivery arrives damaged, please notify us within 24 hours of receipt. Ensure you provide clear photographs of the damaged item and its packaging to facilitate a resolution.
Reporting Missing Items
If items are missing from your delivery, please inform us within 24 hours of receiving your parcel.
Returns Policy
- Items may be returned within 14 days, provided they are in their original, unused condition.
- A restocking fee of 15% applies to all returns unless it is due to an error on our part.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
Important Information
Delivery Days
Standard delivery is available from Monday to Friday. Weekend delivery options are available at an additional cost.
Delays During Peak Seasons
Delivery times may be extended during peak seasons, public holidays, or due to unforeseen events. We recommend placing orders early to avoid delays during busy periods.
Recipient Responsibilities
It is the recipient’s responsibility to ensure someone is available to sign for the delivery. Reattempt or rerouting fees may apply if the delivery fails due to recipient unavailability.
Insurance
Standard insurance is included, covering £10.00 per kilogram, up to a maximum of 100kg.
Optional enhanced insurance is available for consignments valued up to £3,000 at an additional cost of £5.00. Contact us to arrange enhanced coverage.
Shipping Exclusions
We do not deliver to PO Boxes or military addresses.
Certain hazardous or restricted items may not be eligible for shipping to specific destinations. For clarification, please contact us before placing an order.
Contact Us
If you have any questions about delivery services or wish to request special shipping arrangements, please contact us using the following details:
- Phone: +44 28 9002 6806
- Email: [email protected]