Toner Dampproofing Supplies Ltd (UK) Privacy Policy

5.1 – We use your personal information for various purposes, as outlined below. We are legally required to indicate a “legal basis for processing” – the justification for using your information. This may be based on your consent, contractual necessity, our legitimate interests (which we’ll specify), or legal obligations.

5.2 – Usage of Personal Information includes the following:

• 5.2.1 – To fulfil contractual obligations, such as processing and fulfilling orders, and communicating about service or product orders, based on contractual necessity.
• 5.2.2 – To facilitate transactions through the online marketplace, which is necessary for contractual reasons.
• 5.2.3 – For communication with third-party sellers, necessary for contractual reasons to ensure smooth joint activities.
• 5.2.4 – To administer membership schemes, including record-keeping and ensuring membership benefits, based on legitimate interests.
• 5.2.5 – To follow up on incomplete registrations or orders, which is in our legitimate interest to remind and assist you in completion.
• 5.2.6 – To communicate about product or service orders, a requirement of our contract with you.
• 5.2.7 – For customer service communications, based on legitimate interests.
• 5.2.8 – To manage appointments booked through our websites or over the phone, based on legitimate interests.
• 5.2.9 – For feedback requests post-purchase or service provision, to improve our offerings, based on legitimate interests.
• 5.2.10 – To keep you informed about service changes and respond to queries, which we do in our legitimate interest.
• 5.2.11 – To provide information about products, services, and offers, subject to legal requirements and consent when necessary.
• 5.2.12 – To manage prize draws and competitions, including selecting winners, within our legitimate interests.
• 5.2.13 – To tailor offers and online experiences based on your purchase and browsing history, based on legitimate interests.
• 5.2.14 – For quality improvement and development of services, including monitoring calls for training purposes, based on legitimate interests.
• 5.2.15 – To analyse business data and tailor marketing, including monitoring digital service usage, falls under legitimate interests.
• 5.2.16 – To improve and measure marketing effectiveness and share data with partners like Mr Damp, Google, and Facebook, a legitimate interest, ensuring confidentiality and compliance with data protection laws.
• 5.2.17 – For personalising your experience on our Digital Services, based on legitimate interests.
• 5.2.18 – To conduct security checks against fraud and criminal activities, which is in our legitimate interest and sometimes a legal obligation.
• 5.2.19 – To address claims against us, which may involve sharing information with insurers, based on legitimate interests and sometimes legal requirements.
• 5.2.20 – To comply with legal obligations, including court orders.
• 5.2.21 – To enforce our digital services Ts&Cs and other agreements, a legitimate interest.
• 5.2.22 – For sharing user-generated content, based on your consent.
• 5.2.23 – To ensure a safe online marketplace, which falls under legitimate interests.
• 5.2.24 – To analyse customer survey data for business improvement, a legitimate interest.
• 5.2.25 – For the anonymisation of survey data for privacy protection and analysis, also a legitimate interest.
• 5.2.26 – We may use automated decision-making and profiling to improve customer experience and ensure security, which includes connecting with people on social media, conducting targeted advertising, employing in-store video surveillance, recording customer calls, and conducting fraud checks during online orders. These activities support our legitimate interest in service delivery and customer safety.
• 5.2.27 – We may use aggregated or anonymised data that does not identify you as an individual to analyse trends, evaluate the effectiveness of our digital services, and improve customer experiences. This data is collected and processed solely for business insights and service improvements.

5.3 – Our Digital Services are not intended for children. If we inadvertently collect information from a minor, we will take steps to delete such data promptly upon detection or notification. Parents or guardians may contact us if they believe their child’s personal information has been collected without consent.