Toner Dampproofing Supplies Ltd (UK) Refund & Returns Policy
1.0 - Introduction
1.1 – At Toner Dampproofing Supplies Ltd (UK), we prioritise customer satisfaction and are committed to providing a seamless shopping experience. This Refund and Returns Policy details the terms and conditions under which you may request returns and refunds, as well as the processes involved. We recommend reading this policy thoroughly to understand your rights and our obligations regarding returns and refunds.
2.0 - General Return Policy
2.1 – Most items purchased from Toner Dampproofing Supplies Ltd (UK) are eligible for return within 14 days of purchase, provided that the items are returned in their original, unused condition and packaging. To complete your return, we require proof of purchase, such as the digital invoice sent to your email upon order confirmation.
2.1.1 – Items returned to Toner Dampproofing Supplies Ltd (UK) must be in their original, unused condition, including all original packaging and any included accessories. Items that have been opened or used may not be eligible for a full refund or may incur an additional restocking fee.
2.2 – Certain products are not eligible for returns once opened or used. These include, but are not limited to:
- Custom or made-to-measure products specifically created to your specifications.
- Products mixed or prepared individually to meet particular requirements.
- Perishable items that cannot be restocked or resold due to limited shelf life.
- Health and hygiene products, which, for safety reasons, cannot be returned once opened.
- Special offers and kits must be returned as a complete set; partial returns of promotional bundles are not accepted.
2.2.1 – Please note that items purchased during clearance or special sales may be non-refundable or subject to specific return conditions, as indicated at the time of purchase. Contact Customer Service for further details regarding return eligibility for sale items.
2.2.2 – Toner Dampproofing Supplies Ltd (UK) reserves the right to refuse any return that does not comply with the terms and conditions outlined in this policy, or to issue a partial refund if the product is not returned in its original condition or is missing parts. This includes the right to deny returns on non-returnable items as specified.
2.3 – Please note that any services provided by Toner Dampproofing Supplies Ltd (UK), such as installation, consultation, or custom preparation, are non-refundable. Refunds or returns apply only to eligible products purchased directly from Toner Dampproofing Supplies Ltd (UK).
2.4 – Rights to returns, refunds, and exchanges are granted only to the original purchaser and are non-transferable. Any return or refund requests must be made by the original purchaser.
3.0 - Return Process
3.1 – If you wish to return an item, please do so within 14 days of receiving it by following these steps:
- Contact our Customer Service team at +44 28 9002 6806 or via email at [email protected] to initiate your return request and receive instructions.
- Carefully pack the item(s), including all original packaging materials and any accessories, to ensure they remain in saleable condition.
- Send the items to Toner Dampproofing Supplies Ltd, Unit 20A Work West Enterprise Centre, 301 Glen Road, Belfast, BT11 8BU. Ensure that the parcel is securely sealed to avoid damage in transit.
3.1.1 – For customers outside the UK and Ireland, return procedures may differ due to additional customs and shipping requirements. Please contact Customer Service for specific instructions regarding international returns, as additional fees and extended shipping times may apply. International customers are responsible for any customs charges or import duties on returned items.
3.1.2 – Toner Dampproofing Supplies Ltd is not liable for lost returns or delays caused by inaccurate return information provided by the customer. Customers are responsible for ensuring accurate details when initiating a return.
3.1.3 – Customers are responsible for providing the correct return address details and ensuring the carrier follows instructions. Toner Dampproofing Supplies Ltd (UK) is not liable for items misdelivered due to incorrect information provided by the customer.
3.2 – If the return is due to an error on our part, such as a wrong or defective item, Toner Dampproofing Supplies Ltd (UK) will cover the cost of return shipping. Otherwise, customers are responsible for all shipping costs associated with the return. We recommend insuring the package to protect against loss or damage during transit, as items received damaged or not in original condition are ineligible for refunds.
3.2.1 – Customers are responsible for any additional costs incurred due to failure to follow return instructions, including incomplete or improperly packaged items. Toner Dampproofing Supplies Ltd reserves the right to deduct such costs from the refund amount.
3.2.2 – Toner Dampproofing Supplies Ltd (UK) is not responsible for items lost or damaged in transit during the return process. Customers are encouraged to choose a tracked and insured shipping method, as refunds will not be issued for items lost or damaged in transit back to our facility.
3.3 – Please note that returned items are subject to a 15% restocking fee, which will be deducted from your refund amount. Additionally, the original shipping cost is non-refundable and will not be included in the refund.
3.3.1 – In specific cases, such as returns requiring extensive reconditioning or special handling, a restocking fee higher than 15% may apply. Customers will be notified if this is the case upon inspection of the returned item(s).
3.4 – Items that are defective or damaged upon arrival are eligible for exchange, subject to availability. To initiate an exchange, please follow the standard return process outlined in Section 3.1 and notify Customer Service of your request for an exchange rather than a refund. We will process the exchange as quickly as possible and notify you of the estimated delivery time for the replacement item.
3.5 – It is the customer’s responsibility to ensure that items are securely packaged for return shipping. Toner Dampproofing Supplies Ltd (UK) is not liable for any damage that occurs during return transit, and damaged items may not be eligible for a full refund or may incur additional fees.
3.5.1 – All returned items are subject to inspection upon arrival at Toner Dampproofing Supplies Ltd (UK). We reserve the right to deny refunds if items do not meet specified return standards or if there are discrepancies in their condition.
3.5.2 – Determinations made by Toner Dampproofing Supplies Ltd (UK) regarding the eligibility of returned items, based on condition and adherence to return requirements, are final and not subject to dispute.
3.6 – If a return is requested due to customer error, such as ordering the wrong item or quantity, the standard return conditions, restocking fees, and shipping costs outlined in this policy will apply.
4.0 - Refund Policy
4.1 – Once we have received and inspected your return, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method within 14 days of confirmation. If rejected, we will inform you of the reasons for ineligibility.
4.1.1 – Please note that the 14-day period for processing refunds begins after the returned item has been received, inspected, and confirmed to meet return eligibility. You will receive a confirmation once the inspection is complete and your refund has been approved.
4.1.2 – Toner Dampproofing Supplies Ltd (UK) is not responsible for delays in refund processing caused by factors outside of our control, such as courier delays, incomplete customer information, or payment provider processing times.
4.1.3 – If a refund must be reissued due to incorrect or incomplete customer information (such as bank details or contact information), a processing fee may apply, which will be deducted from the total refund amount.
4.2 – If you do not see the refund in your account within 14 days of approval, please check with your bank or credit card provider, as processing times may vary. If you still have not received your refund, please contact our Customer Service team at +44 28 9002 6806, and we will assist you further.
4.2.2 – Decisions made by Toner Dampproofing Supplies Ltd (UK) regarding the eligibility for refunds or exchanges are final and not subject to further dispute.
4.3 – In addition to refunds to the original payment method, customers may request store credit, which can be applied to future purchases from Toner Dampproofing Supplies Ltd (UK). If you would like to receive store credit instead of a direct refund, please notify Customer Service when initiating the return.
4.4 – Toner Dampproofing Supplies Ltd (UK) reserves the right to decline refunds for items that do not meet the return eligibility criteria outlined in this policy. Items returned in a damaged or unsellable condition, or items missing original packaging or accessories, may be refused or refunded at a reduced rate.
4.4.1 – Any refunds or exchanges granted in error or based on misrepresentation by the customer may be subject to cancellation if the returned items do not meet stipulated conditions.
4.5 – Refunds are strictly limited to conditions outlined in this policy, and requests outside these conditions will not be processed.
4.6 – Toner Dampproofing Supplies Ltd (UK) is not liable for any indirect, incidental, or consequential losses resulting from delays or issues related to refunds, including but not limited to loss of income, business, or anticipated savings.
5.0 - Damaged, Defective, or Missing Items
5.1 – If you receive an item damaged in transit, it is essential to mark the courier’s delivery note as “DAMAGED” to qualify for a refund or credit. In the case of missing items, you must notify us within 24 hours of delivery. Claims for missing items submitted beyond this timeframe will not be accepted, as we cannot verify such issues after this period.
5.2 – Only items deemed defective or damaged are eligible for a replacement. Replacements are not provided for items returned for other reasons, but a refund may be issued according to the terms of this policy.
5.3 – Toner Dampproofing Supplies Ltd (UK) is not liable for any product damage occurring after delivery. Items damaged due to improper handling or use by the customer are not eligible for refunds or replacements.
5.4 – Toner Dampproofing Supplies Ltd (UK) disclaims any express or implied warranties regarding the suitability, durability, or fitness of products for specific purposes. Customers are responsible for ensuring that products meet their needs prior to purchase.
5.5 – Customers are responsible for inspecting products immediately upon delivery and must report any damage, defects, or missing items within 24 hours. Claims submitted beyond this timeframe may not be accepted, as verification becomes difficult after this period.
6.0 - Additional Notes on Returns
6.1 – Return shipping costs are the responsibility of the customer and are non-refundable. In cases where a refund is processed, the original shipping cost will be deducted from the refund amount. Replacement or exchanged items are subject to delivery times that vary depending on your location.
6.2 – Toner Dampproofing Supplies Ltd (UK) is not liable for any indirect, consequential, or incidental damages that arise from the return, refund, or exchange process, including but not limited to loss of profits, loss of business, or other economic damages. This limitation of liability applies to the fullest extent permitted by law.
6.3 – If a returned item remains unclaimed or is undeliverable due to customer error, Toner Dampproofing Supplies Ltd (UK) reserves the right to apply a storage fee. If unclaimed for more than 30 days, the item may be disposed of, and any related costs may be deducted from the original payment.
7.0 - Contact Information
For any questions regarding our Refund and Returns Policy or to initiate a return, please contact our Customer Service team:
- Email: [email protected]
- Phone: +44 28 9002 6806
- Mailing Address: Toner Dampproofing Supplies Ltd (UK), Unit 20A Work West Enterprise Centre, 301 Glen Road, Belfast, BT11 8BU
7.1 – Our Customer Service team will make reasonable efforts to respond to return requests and enquiries within standard business hours. Toner Dampproofing Supplies Ltd (UK) does not guarantee response times and is not liable for delays due to high enquiry volumes or customer error in providing correct contact details.
8.0 - Dispute Resolution and Governing Law
This Refund & Returns Policy, and any disputes arising from it, are governed by the laws of Northern Ireland. Any legal proceedings related to this policy shall be exclusively conducted in the courts of Northern Ireland. By using our services, you agree to resolve disputes through binding arbitration, if applicable, and waive the right to participate in lawsuits.
8.1 – Toner Dampproofing Supplies Ltd (UK) reserves the right to modify, update, or change this Refund & Returns Policy at any time, with changes effective immediately upon posting on our website. Customers’ continued use of our services constitutes acceptance of such updates. It is the responsibility of customers to review the policy periodically to remain informed of any updates.
8.2 – Failure by Toner Dampproofing Supplies Ltd (UK) to enforce any of the terms outlined in this policy shall not be considered a waiver of those terms. Each provision within this policy stands independently, and invalidity of one does not affect the enforceability of others.
8.3 – This Refund & Returns Policy operates within the scope of Northern Ireland consumer protection law. Where consumer rights are afforded by law, this policy does not limit or reduce any additional rights customers may hold.
9.0 - Disclaimer
9.1 – This Refund & Returns Policy is provided for informational purposes only and should not be construed as legal or professional advice. Customers are advised to seek independent legal advice for any questions regarding their rights.
9.2 – Toner Dampproofing Supplies Ltd (UK) reserves the sole right to interpret the terms and conditions in this Refund & Returns Policy. Any ambiguity or interpretation of this policy shall be resolved at the company’s discretion.
9.3 – It is the customer’s responsibility to thoroughly read and understand this Refund & Returns Policy. Toner Dampproofing Supplies Ltd (UK) is not liable for any misunderstandings or misinterpretations of the terms set forth herein.
9.4 – These terms were last updated on 04th February 2024.