Track Your Order
Track Your Order From Us & Stay Updated On Your Purchase Throughout Its Progress
You can track your order from the moment you place your order until it arrives on your doorstep. Our tracking system ensures you are always being informed.
How To Track Your Order
Step 1: Locate your order number and email address or locate your delivery tracking number found in the dispatch email confirmation.
Step 2: Enter your order number and email address or your delivery tracking number then click the “Track” button.
Step 3: Once you have clicked the “Track” button, there are 5 different icons. Cart icon means your order has been placed, Box icon means your order is ready for pick-up by the courier, the delivery van means that the courier has your parcel and it is traveling through their network, the location pin means your parcel will be delivered today if someone is available and lastly the check (tick) means that your order has been successfully delivered.
Frequently Asked Questions
I haven’t received a tracking number, what should I do?
If a tracking number has not been attached to your order complete email this means that your order is a bulky delivery and is being sent via a pallet distribution company. If you require more information on the progress of your order, please contact our customer service team.
Can I track my order without a tracking number?
Yes, you can use your order number and email address to track the progress of your order. We highly recommend you use the tracking number provided as a request is sent directly to the courier’s website for an immediate update.
My order hasn’t arrived by the date specified. What should I do?
From January 2024 – December 2024, 99.3% of orders arrive on-time or before. We understand that sometimes parcels can be lost or damaged during transit. Please allow 24-48 hours after the specified date to ensure the courier company is running slightly behind on distribution. Products on back-order will not be shipped until we receive the product into our warehouse. Please note the time frame selected on checkout does not apply to bulky orders as pallet distribution takes longer.
Can I track my order on the mobile app?
Yes, we have recently integrated the tracking capabilities into our app. You can now track the progress of your order with our iOS & Android app.
How often is my tracking information updated?
Your order tracking information is updated in real-time as your order goes through each stage of the delivery process. You can see updates immediately as they happen.
Can I change my delivery address after placing an order?
If your order has been dispatched, unfortunately, we will not be able to change the delivery address. If your order is still in the processing stage, please contact our customer service team as soon as possible to make this change.
What happens if my order is lost in transit?
In the event that your order has been lost in transit, please contact us immediately. We will instruct the courier to carry out an internal investigation and, if necessary, send a replacement or process a refund.
Are there any orders that cannot be tracked?
Yes, bulky orders are not able to be tracked by our service. This is because pallet distribution companies are behind in technology or use their own private internal systems not available to us. If you need an immediate update on your order, please contact our customer service team.
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